Frequently Asked Questions

Yes, SleepStyle is a proudly Australian-registered company.

• We are a legally registered business in Australia, operating under the name SleepStyle Pty Ltd.

• Our company strictly follows Australian consumer protection laws, ensuring that your rights as a customer are fully protected.

• We comply with Australia’s strict quality and safety standards, so you can trust that all our products meet high durability and safety requirements.

• Our team is based in Sydney, Australia, and we are committed to providing reliable service, secure transactions, and excellent customer support.

Yes! Your payment and personal details are 100% secure. We use trusted payment gateways that comply with bank level encryption and fraud protection. All transactions are processed through Shopify Payments, PayPal, and other secure methods, ensuring your data is protected at all times.

Good news! Our delivery and installation are included in your order.

• There are no extra shipping charges — the price you see at checkout covers everything.

• We handle everything from transport to setup, so you can enjoy your new furniture hassle free.

Unfortunately, factory pickups are not available.

• Our suppliers operate strictly as manufacturing facilities and do not allow public access for pickups.

• However, we ensure that all deliveries are fast and reliable, so your order will arrive at your doorstep without any inconvenience.

We will confirm your order within 24 hours. If your item is out of stock, we’ll notify you early and offer a refund or alternative options.

After placing your order:

• You will receive an order confirmation email immediately.

• Within 24 hours, our team will contact you to confirm your order and provide an estimated delivery schedule.

• Once your order is ready for delivery, we will notify you with further details.

Upon delivery, you will need to sign the invoice to confirm that you have received your products. This helps ensure your order reaches you safely and correctly.

Yes, we understand that plans can change. You can request a delivery date change, but:

• We group deliveries by region to optimise efficiency and avoid delays for other customers.

• We will do our best to accommodate your preferred date while ensuring efficient scheduling.

• Please reach out to us right away, our contact details are located at the bottom of the page.

If you are unavailable when our team arrives for delivery:

• We will reschedule another delivery date.

• A redelivery fee of $99 will apply for the second attempt.

• To avoid extra costs, please inform us at least 24 hours in advance if you need to change your delivery date.

If the wrong item is delivered:

• Contact us immediately, and we will arrange for a replacement.

• We will schedule a new delivery at no additional cost to correct the order.

Our products meet strict Australian safety and environmental standards.

• Materials used in our furniture are certified non toxic and environmentally friendly.

• Our products comply with Australian consumer safety regulations, ensuring durability and long lasting quality.

If you realise after ordering that the bed frame doesn’t fit in your space, you have the option to:

• Exchange for a different size (if available).

• Request a refund (subject to a 7.5% cancellation fee).

We take great care in packaging and handling, but if your item is damaged upon delivery:

• Contact us immediately with photos of the damage.

• We will arrange a replacement or repair as soon as possible.

We can still assist with repairs or replacements:

• Depending on which part of the item is damaged, we can help arrange a replacement part for you.

• The cost of the part will be charged to the customer, but we ensure our parts are affordable and easy to replace.

• If you prefer to replace the entire item, you can contact us for a special discount on a new purchase.

We can help! If you're moving and need assistance with disassembling and reassembling your bed frame, contact us for a service quote. The cost will depend on the item and your location.